Here's what impressed me:

Responsive - I emailed them from their website Monday night.  I needed a stereo/DVD player installed before Thursday (before a painfully long drive with my restless boys).  I doubted I'd get a response (most small companies don't even seem to bother checking).  But I got an email from Mike Tuesday morning.  And he took the time to write more than "bring it in so we can look at it".  He outlined a couple of scenarios...told me the hourly labor rate...asked about the adapter I had...

Honest - I made it clear that I didn't want to spend big bucks on this job (we're talking about a 10 year old Pacifica) because I'm getting a new car as soon as this one dies.  He worked quickly and quoted the cost for a new adapter plus labor (no tricky sales pitch).  Not a bad deal.

Reliable / Prepared - he said he could have the parts the next day (check).  I forgot to ask him to order an antenna adapter but it didn't matter because he had one (check).  He said he could get it fixed on time (check).

Great Service! If you're trying to decide where to go, this is the place.  You won't regret it.  I live in Columbia but took a chance on driving further and it was worth it!  I'm definitely going back as soon as I get that shiny new car. - Amanda F (5 star review found on Yelp)